5 Easy Steps to Improving Your Security Guard Service
What we have found is that almost all security guard companies are capable of supplying the service that property managers want, but also often do not due to a lack of continuing excellent control processes.
Security guard companies are unlike any seller that a home supervisor usually hires. If you employ a painter, then you can see whether they are doing their jobs by taking a look at the walls. However, when you employ a security guard company, how often can you see if the guard company is performing their job including running background checks and drug screenings, providing good training to your guards, and effectively tracking and supervising your guards. In the majority of cases they probably are, but it’s crucial to employ a system of verification and quality control to make sure that issues connected with the deficiency of performing these jobs don’t begin to occur.
In this article we’ll discuss five (5) easy steps to improving your safety guard service and attaining everything you picture as your perfect event security London.
Display Your Guards Qualifications
In many nations, guards have been mandated to have a predetermined amount of training before they could begin working as security guards. If your condition is one of those states, make sure that your security guard company is compliant.
If you’re in a state where there are no state requirements for shield certificate, then inquire into the type of training that is being provided by your security company and ask yourself does it seem decent.
Additionally, is your security guard firm performing history and drug screenings on all your guards until they send them to your property? If they are, they ought to be supplying you with verifications. Otherwise, why?
Another superb method to screen if the guard is a good match for your house is to perform a short”interview” to get a feel for the guard and to explain your expectations. This first dialogue will tell you a good deal on what to expect from that guard and it gives you a chance to ask a different guard if you feel that it is necessary.
Evaluate Guard Training
Although most security guard companies have a very comprehensive orientation that introduces every guard to the company itself, in many cases the guard’s orientation to his assigned land isn’t as complete. We call the orientation to the assigned land”Site Specific Training”. Find out what your site specific training resembles:
• Can it occur at your property?
• Just how long is each new officer educated?
• Just how long can the security firm double lender? (Double banking is the process of experiencing a veteran guard working in precisely the exact same time as the new guard.)
• How thoroughly are your post requests clarified?
Determine the answer to every one of these questions and be certain that they fit with what you believe is adequate. You should even think about sitting in on your safety guard company’s orientation and also your site specific training to acquire an understanding of what goes on preparing a guard to work in your property.
Protect supervision is one of the main factors of good security guard service. When security companies provide poor oversight, there isn’t enough emphasis placed on preventing mistakes, problems, and complaints. Lack of oversight also removes the opportunity for the guard to learn and better understand their duties. When the guards are not being supervised, they begin to feel that their job isn’t significant and they begin to see themselves as less of a part of the security group. When guards don’t feel like part of your group it typically contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the arrangement of your contract, on-site supervisors might not be included. If your contract doesn’t require onsite oversight, how can your security guard firm remotely supervise its guards? Outside of the Standard security firm field manager spot checks, the 2 methods of distant oversight that prove most successful are:
If your guards are required to produce rounds of your property, then a system for monitoring them while on duty is indispensable. Officer Tour Tracking Systems offer a distant means of tracking the guards while they are in your property. These monitoring systems permit the security guard company to track the time and log the activity of the guards while they are making rounds to various areas in your property. Most Officer Tour Tracking Systems can create reports which empower the safety guard firm to quickly acquire an understanding of if the guard is making rounds. The property manager should also be given with an abridged version of those reports.
Along with Officer Tour Tracking systems, we have found that using a system for guards to check in regularly with the safety guard company provides a method of earning certain that each guard is safe and alert. By having guards check-in regularly with the safety guard company, at least every 30 minutes, guards believe that their safety is important and that being awake and attentive is an significant part their job.
Expand Your Favorite
After hours inspections of your guards are almost always good ways of finding out just what is occurring with your safety while you are not there. Through these inspections, be sure that you ask your safety guards questions regarding their responsibilities and duties to make sure that they know their jobs. In fact, we suggest having your safety guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) by a certified security consultant as part of your continuing security program. Bear in mind, when selecting a security consultant be sure that the consultant isn’t really a security guard company. If so, your audit is sure to turn up issues with your existing security guard company.